At Vibha D’or, we take pride in delivering jewelry that reflects brilliance, quality, and care. Every piece is crafted and packaged thoughtfully to ensure it reaches you in perfect condition. If, however, you are not fully satisfied with your purchase, our Returns & Refund Policy provides clarity on how to proceed.
Eligibility for Returns
To ensure a smooth return experience, please note the following conditions:
- A mandatory unboxing video must be provided when requesting a return. This video should clearly show the sealed package being opened to verify any damage or issue.
- Returns must be initiated within 7 days of receiving your order. Requests made beyond this period will not be accepted.
- Items must be returned in their original condition: unworn, undamaged, and with all tags, packaging, and accessories intact.
- Customized, engraved, or final-sale items are non-returnable and non-refundable.
Return Process
- Submit Your Request
- Email us at info@vibhador.com with your order number, reason for return, and the unboxing video.
- Ship the Product Back
- Once approved, you will be provided with return instructions.
- Return shipping costs must be borne by the customer. We recommend a secure, trackable shipping service, as Vibha D’or is not responsible for lost packages during return transit.
- Inspection
- Upon receiving the product, our team will carefully inspect the item to ensure it meets our return conditions.
- If the product is found worn, damaged, or missing components, the return may be rejected.
Refund Policy
- If your return is approved, we will initiate a refund to your original payment method.
- Refunds are typically processed within 5–7 business days, but timelines may vary depending on your bank or payment provider.
- Original shipping charges are non-refundable.
- In certain cases, instead of a refund, we may offer an exchange or store credit (depending on the situation and product availability).
Important Notes
- Refunds will only be processed after the returned product passes our inspection.
- Items returned without an unboxing video or without prior approval will not be eligible for a refund.
- Vibha D’or reserves the right to deny any return or refund request that does not meet the conditions outlined above.
💎 At Vibha D’or, every piece is made to adorn you in radiance. With just a little care and adherence to our return process, we ensure your shopping experience remains smooth and transparent.
